Frequent Ask Questions
What is the Aruba U5X99E HP 3 Year 4 Hour 24x7 Proactive Care 5900-48 Switch Service?
The Aruba U5X99E HP 3 Year 4 Hour 24x7 Proactive Care 5900-48 Switch Service is a support service designed to provide around-the-clock proactive support and assistance for the Aruba 5900-48 switch. The service ensures that any issues can be quickly identified and resolved within a 4-hour response time.
What are the benefits of the 4-hour 24x7 Proactive Care service?
The 4-hour 24x7 Proactive Care service provides continuous monitoring and proactive support to ensure the network is functioning optimally. It includes rapid response and resolution times within 4 hours, minimizing downtime and ensuring network stability.
What does proactive care include?
Proactive care includes continuous monitoring of the network devices, proactive issue detection, automated diagnostics, firmware and software updates, and access to a team of technical experts for troubleshooting and resolution.
How do I contact support under this service?
Support can be contacted through various channels provided by Aruba, such as phone, email, or a support portal. Details on how to reach the support team are typically included in the service documentation provided upon purchase.
Is the 4-hour response time guaranteed?
Yes, the service guarantees a 4-hour response time for critical issues, ensuring that technical support will begin addressing the problem within 4 hours of being reported.
Who is eligible for the Aruba U5X99E HP 3 Year 4 Hour 24x7 Proactive Care Service?
The service is available to customers who have purchased the Aruba 5900-48 switch and have subscribed to the U5X99E support package for a term of 3 years.
Does this service cover hardware replacement?
Yes, the service includes hardware replacement if necessary, ensuring that any defective components are swiftly replaced to minimize downtime.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
