Frequent Ask Questions
What is the Aruba U4EH9PE 1Y Renewal 4Hr Exchange Service?
The Aruba U4EH9PE 1Y Renewal 4Hr Exchange Service is a support service for the 3800-24G Switch. It includes 24x7 hardware support with a 4-hour hardware exchange, 24x7 software phone support, and software updates for eligible software.
Which switch model is this service applicable to?
This service is specifically applicable to the Aruba 3800-24G Switch.
What does 24x7 hardware support entail?
24x7 hardware support ensures that technical support for hardware issues is available at any time, day or night, throughout the year.
What is included in the 4-hour hardware exchange service?
The 4-hour hardware exchange service guarantees that if a hardware issue cannot be resolved remotely within 4 hours, a replacement unit will be provided within 4 hours to minimize downtime.
What type of software support is provided?
The service includes 24x7 software phone support, which means users can get help with software issues at any time. It also includes software updates for eligible software to ensure the switch runs efficiently and securely.
Is this service available worldwide?
Availability of this service can depend on the location and specific local regulations. It\'s best to check with the service provider for availability in your region.
How do I access the support service?
You can access the support service through the contact information provided in your service agreement or by contacting Aruba support directly via their support phone line.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
