The Aruba U3TA7E 5-Year 4-Hour Exchange Service for the 2620-24 Switch ensures comprehensive support for your network hardware. This service includes 24x7 hardware support with a 4-hour hardware exchange commitment, minimizing downtime and ensuring your operations run smoothly. In addition to hardware support, you receive 24x7 software phone support and software updates, keeping your system's software up-to-date and secure. Ideal for businesses needing robust, round-the-clock network support and quick hardware replacement.
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What is included in the Aruba U3TA7E 5Y 4Hr Exch 2620-24 Switch Fc Service?
The service includes 24x7 hardware support with a 4-hour hardware exchange, 24x7 software phone support, and software updates for eligible software.
What is the response time for hardware exchanges?
The response time for hardware exchanges is 4 hours.
Is 24x7 phone support available for both hardware and software issues?
Yes, 24x7 phone support is available for both hardware and software issues.
Are software updates included in this service?
Yes, software updates for eligible software are included in this service.
What type of hardware is supported under this service?
This service supports the Aruba 2620-24 Switch.
How long is the Aruba U3TA7E 5Y 4Hr Exch 2620-24 Switch Fc Service valid?
This service is valid for 5 years.
Can I still contact support outside of regular business hours?
Yes, the service provides 24x7 support so you can contact support anytime.
What should I do if I need a hardware replacement?
You should contact Aruba support, and they will coordinate the 4-hour hardware exchange process.
Does the support include on-site services?
No, the service includes hardware exchange rather than on-site services.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
