The Aruba U3NL9E provides comprehensive support for 14Xx Switch Products with 24/7 hardware and software assistance. Benefit from around-the-clock access to knowledgeable professionals via phone support and timely software updates for eligible software. The service includes a 4-hour hardware exchange, ensuring minimal downtime and prompt resolution of hardware issues. Trust the Aruba U3NL9E for reliable and efficient management of your critical network infrastructure.
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What type of support is included with the Aruba U3NL9E service?
The Aruba U3NL9E service includes 24x7 hardware support with a 4-hour hardware exchange, 24x7 software phone support, and software updates for eligible software.
What does "4-Hour Hardware Exchange" mean?
"4-Hour Hardware Exchange" means that in case of a hardware failure, a replacement hardware product will be delivered to your site within 4 hours.
What kind of hardware is covered under the Aruba U3NL9E service?
The hardware covered under the Aruba U3NL9E service includes 14Xx switch products that are eligible under this support plan.
Which software updates are included in this service?
This service includes software updates for eligible software associated with the covered 14Xx switch products.
How can I contact support if I need help?
Support can be contacted 24x7 via phone for both hardware and software assistance as part of this service plan.
What is the benefit of 24x7 software phone support?
The benefit of 24x7 software phone support is that you can get technical help and troubleshooting assistance at any time, ensuring minimal downtime and prompt resolution of issues.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
