The Aruba U3NA9E 3-Year 4-Hour Exchange Service is designed for the MSR2003 Router, providing round-the-clock hardware support with a swift 4-hour hardware exchange. Benefit from 24/7 software phone support and access to software updates for eligible software, ensuring your network infrastructure remains robust and up-to-date. Enhance your operational reliability and minimize downtime with comprehensive support tailored for the MSR2003 Router.
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What does the Aruba U3NA9E support service include?
This support service includes 24x7 hardware support with a 4-hour hardware exchange for the MSR2003 Router. It also provides 24x7 software phone support and software updates for eligible software.
How quickly can I expect hardware replacement under the 4-hour exchange service?
With the 4-hour exchange service, you can expect hardware replacement within 4 hours of determining that an exchange is necessary.
Is the 24x7 software phone support available for all issues?
Yes, the 24x7 software phone support is available for dealing with any issues related to the eligible software of the MSR2003 Router.
What kind of software updates are provided?
The support service includes updates for eligible software which may include security patches, bug fixes, and enhancements.
Is the hardware support available every day of the year?
Yes, the 24x7 hardware support is available every day of the year, ensuring continuous support whenever needed.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
