Frequent Ask Questions
What is the Aruba U3HA5E 5Y Fc 24X7 5830-96 Swt Pdt Svc?
The Aruba U3HA5E 5Y Fc 24X7 5830-96 Switch Product Service provides 24x7 hardware support, with a 4-hour onsite response time, and software support, which includes phone support and software updates for eligible software for a period of 5 years.
What does 24x7 hardware support entail?
24x7 hardware support means that technical assistance and support are available 24 hours a day, 7 days a week, ensuring continuous operation and quick resolution of hardware issues.
What is the 4-hour onsite response time?
The 4-hour onsite response time guarantees that a technical expert will be dispatched to your location within 4 hours of a hardware issue being reported, ensuring fast and efficient resolution of critical problems.
What type of software support is included?
Software support includes 24x7 phone support where users can call for assistance with software-related issues and receive guidance. It also covers software updates for eligible software, ensuring the latest features and security enhancements are available.
Who is eligible for software updates under this service?
Software updates are available for software that is eligible under the terms of the Aruba U3HA5E service contract. This typically includes software that is covered by the support agreement and is within the scope of the product\'s lifecycle support.
How long does the Aruba U3HA5E service contract last?
The Aruba U3HA5E service contract lasts for a period of 5 years from the date of activation.
What should I do in case of a hardware failure?
In case of a hardware failure, you should contact Aruba\'s support immediately to report the issue. With the 24x7 support and 4-hour onsite response, a technician will be dispatched to your location to address and resolve the issue as quickly as possible.
How can I reach technical support for assistance?
You can reach technical support via the provided 24x7 phone support service. The contact details are typically provided upon activation of the service contract and may be found in the documentation accompanying the service agreement.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
