Frequent Ask Questions
What is included in the Aruba U0UD9E 3Y support package?
The Aruba U0UD9E 3Y support package includes 9x5 hardware support with next business day onsite response, software phone support, and software updates for eligible software.
What does 9x5 hardware support mean?
9x5 hardware support means that you can get assistance from 9 AM to 5 PM, five days a week. If a problem cannot be resolved remotely, a technician will be dispatched to your location the next business day.
What models are supported under this service?
This service supports the Aruba 5510 24G PoE+ 4SFP+ switch model.
What is PoE+?
PoE+ stands for Power over Ethernet Plus. It\'s an improved version of standard PoE that can deliver higher power levels to connected devices, allowing for more power-hungry devices to be connected and operated over the network cable.
What type of software phone support is provided?
The support package includes phone support for software-related issues. You can contact the service center during business hours to receive troubleshooting assistance and guidance on software concerns.
Can I get software updates under this service?
Yes, the support package includes software updates for eligible software, helping to ensure your network operates smoothly and securely with the latest features and fixes.
How do I request onsite support?
To request onsite support, you should first contact the customer support center by phone. If they determine that onsite assistance is needed, they will schedule a technician to visit your location the next business day.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
