Ensure seamless connectivity and minimal downtime with the Aruba U0GL0E HP 3-Year Next Business Day Exchange service for your HP 560 Wireless Access Point. This comprehensive support package includes 9x5 hardware support with next business day hardware exchange to keep your wireless network running efficiently. Benefit from reliable 9x5 software phone support and receive essential software updates for eligible software, ensuring your systems stay current and secure. Optimize your network performance with Aruba's trusted support services.
REQUEST A QUOTE today, and let us provide you with a prompt and professional response tailored just for you. Experience the highest standard of service at unbeatable prices.
What is covered under the HP 3-Year Next Business Day (NBD) Exchange Service for the HP 560 Wireless Access Point?
This service includes hardware support with next business day hardware exchange, software phone support, and software updates for eligible software.
What does “9x5” support mean?
"9x5" support refers to technical support that is available 9 hours a day, 5 days a week (typically Monday through Friday).
How do I initiate a hardware exchange under this service?
To initiate a hardware exchange, you will need to contact HP’s technical support team. They will diagnose the issue and, if necessary, arrange for the exchange of hardware which should arrive by the next business day.
Are software updates included in this service?
Yes, software updates for eligible software are included as part of this service.
What types of issues are covered under phone support?
Phone support covers a variety of issues including troubleshooting, configuration assistance, and general inquiries regarding the HP 560 Wireless Access Point.
Is on-site support included in this service?
No, this service provides next business day hardware exchange rather than on-site support. The exchange process typically involves shipping the faulty unit for replacement.
What is the benefit of “Next Business Day” hardware exchange?
Next Business Day hardware exchange minimizes downtime by providing a rapid replacement of faulty hardware, ensuring business continuity and performance.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
