The Aruba H1LN6E 3-Year Foundation Care Next Business Day Exchange service for the 2920 48G Switch offers comprehensive support to ensure your network runs smoothly. With this service, you’ll receive hardware support featuring next business day hardware exchange to minimize downtime. Additionally, you get 9x5 software phone support and access to software updates for eligible software, ensuring your network remains up-to-date and well-maintained. Trust Aruba for reliable, responsive care tailored to meet your networking needs.
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What is the Aruba H1LN6E 3Y Fc Nbd Exch 2920 48G Switch Service?
This service provides 9x5 hardware support with next business day hardware exchange, along with software phone support and software updates for eligible software for the Aruba 2920 48G Switch for a period of three years.
What does 9x5 hardware support mean?
9x5 hardware support refers to technical assistance available from 9:00 AM to 5:00 PM on business days. This support helps address any hardware issues that may arise during this time frame.
What does next business day hardware exchange entail?
If a hardware issue cannot be resolved remotely, the service includes the shipment of replacement hardware to arrive on the next business day, ensuring minimal downtime for your network.
What types of software support are included?
The service includes software phone support and software updates for eligible software. This ensures that the switch is always running the most up-to-date and secure software versions.
Is technical support available outside of business hours?
This specific service provides support during business hours (9 AM to 5 PM) on business days. Support outside of these hours is not covered under this plan.
How long does this support service last?
The service lasts for a duration of three years from the date of purchase.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
