The Aruba H1KF9E 5-Year Foundation Care service for the 2530 48G PoE Switch offers comprehensive 24x7 hardware support with a 4-hour onsite response time. Additionally, this service ensures around-the-clock software phone support and timely software updates for eligible software. Ideal for businesses demanding robust performance and reliability, this plan provides peace of mind with expert assistance and swift issue resolution, keeping your network up and running smoothly.
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What is the Aruba H1KF9E service?
The Aruba H1KF9E is a service package that provides 24x7 support for the Aruba 2530 48G PoE switch. It includes 24x7 hardware support with a 4-hour onsite response, 24x7 phone support, and software updates for eligible software.
What does 24x7 hardware support include?
The 24x7 hardware support includes assistance with hardware issues at any time of the day, every day of the week. If required, a technician can be dispatched onsite within 4 hours to resolve hardware problems.
What types of software support are available?
The software support includes 24x7 access to phone support for troubleshooting and issues. Additionally, it covers software updates for eligible software to ensure your switch remains up to date.
What is the onsite response time for hardware issues?
The service package guarantees a 4-hour onsite response time for hardware issues, meaning a technician will arrive at your location within four hours after the issue has been reported and verified.
How can I contact support?
You can contact support 24x7 via phone for assistance with both hardware and software issues.
Which switch model does the Aruba H1KF9E service support?
The Aruba H1KF9E service package supports the Aruba 2530 48G PoE switch.
Are software updates included in the service?
Yes, software updates for eligible software are included in the Aruba H1KF9E service package.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
