Frequent Ask Questions
What is the Aruba H1KA2E service?
The Aruba H1KA2E service is a 3-year support service for the Aruba 2530 48G PoE switch. It includes 9x5 hardware support with next business day hardware exchange and 9x5 software phone support.
What hardware is covered under this service?
This service covers the Aruba 2530 48G PoE switch, providing hardware exchange support if any issues arise within the coverage period.
What does 9x5 hardware support mean?
The 9x5 hardware support refers to availability of support services during business hours, which are 9 hours a day and 5 days a week. Any hardware issues reported within this window will be addressed.
What is the Next Business Day hardware exchange?
Next Business Day hardware exchange means that if a hardware issue is reported and validated, a replacement unit will be dispatched and aimed to arrive by the next business day.
What kind of software support is included?
The service includes phone support for software issues, available during business hours (9x5). This support ensures that software-related problems are addressed promptly.
Is there any technical assistance available during non-business hours?
No, the service provides support within the business hours only. For any assistance outside of these hours, one would need to rely on self-help resources or wait until the next business day.
How can I contact support for issues under the Aruba H1KA2E service?
You can contact support via the phone number provided with your service agreement documentation.
Does this service plan automatically renew after 3 years?
No, this service plan does not automatically renew. You would need to purchase a new support plan after the 3-year period ends.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
