Frequent Ask Questions
What is the APC SWNMC3SU-6Y-DIGI Nmc3 For Smart-Ups?
The APC SWNMC3SU-6Y-DIGI Nmc3 is a Network Management Card for Smart-UPS devices, designed to provide secure remote management and monitoring.
What does the 6-Year Support Contract License include?
The support contract includes technical support and services for a duration of six years to ensure optimal performance and reliability of the APC Network Management Card.
Can the Network Management Card be used with all APC Smart-UPS models?
Most APC Smart-UPS models are compatible with the Network Management Card, but it is recommended to verify compatibility with specific models before installation.
What functionalities does the Network Management Card offer?
It enables remote monitoring, control, and configuration of UPSs via network connection, and also provides notification features for UPS and environmental conditions.
How do I install the APC SWNMC3SU-6Y-DIGI Nmc3?
Installation instructions are provided with the card, typically involving plugging the card into an available Smart-UPS expansion slot and configuring network settings.
What type of support is included in the technical support service?
Technical support service typically includes troubleshooting, firmware updates, and assistance with configuration and operation of the Network Management Card.
Does the Network Management Card support secure access?
Yes, it supports secure web access via HTTPS, SNMPv3, and SSH protocols to ensure secure remote management.
How can I monitor multiple UPS devices using the Network Management Card?
The card can be configured to manage and monitor multiple UPS devices through a centralized and web-based interface, facilitating easier control and oversight.
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Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
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We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
