Frequent Ask Questions
What is the APC BK350EI-3YRWTY Standby Back-Ups?
The APC BK350EI-3YRWTY is a standby uninterruptible power supply (UPS) designed to provide battery backup and surge protection for your electronic devices. It helps protect against power outages, voltage fluctuations, and power surges.
What are the main features of this UPS?
The main features include automatic voltage regulation, battery-protected outlets, surge-only protected outlets, and data line surge protection. It also comes with a 5-year total warranty when combined with the extended warranty (CFWE-PLUS3YR-BU-01).
How many devices can I connect to the APC BK350EI-3YRWTY?
This UPS typically provides multiple outlets to connect several devices, including battery backup outlets and surge protection outlets. Please refer to the product manual for specific details on the number of outlets and their types.
Can this UPS support my computer and monitor during a power outage?
Yes, the APC BK350EI-3YRWTY is designed to provide enough battery backup power to support a computer and monitor for a short duration during a power outage, depending on the power consumption of the connected devices.
Does it provide protection against power surges?
Yes, the APC BK350EI-3YRWTY provides surge protection to safeguard connected electronic devices against damaging power surges.
What type of battery does it use?
The APC BK350EI-3YRWTY uses a sealed, maintenance-free lead-acid battery with a typical life span of 3-5 years, depending on usage and environmental conditions.
How do I know when the battery needs to be replaced?
The UPS typically has indicators or alarms to alert you when the battery is close to the end of its useful life or needs to be replaced. Refer to the user manual for specific details on battery maintenance and replacement.
Is the APC BK350EI-3YRWTY easy to install?
Yes, the APC BK350EI-3YRWTY is designed for easy installation. It usually comes with clear instructions to help you set up and connect your devices quickly and efficiently.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
