Frequent Ask Questions
What is included in the APC SMX1500RMI2U-KENSDOCK Bundle?
The bundle includes an APC SMX1500RMI2U UPS (Uninterruptible Power Supply) and a Kensington USB-C Dock.
What are the key features of the APC SMX1500RMI2U UPS?
The APC SMX1500RMI2U UPS provides 1500VA/1200W power capacity, offering reliable power protection and ensuring continuous power supply for connected devices. It features rack-mountable hardware, LCD status display, and network manageable for remote control.
Can the UPS and the USB-C dock be used independently?
Yes, both the UPS and the USB-C dock can be used independently. The UPS provides power protection and battery backup, while the USB-C dock provides connectivity and expansion options for USB-C enabled devices.
What devices are compatible with the Kensington USB-C Dock?
The Kensington USB-C Dock is compatible with a wide range of USB-C enabled devices including laptops, tablets, and smartphones. It offers various ports for connectivity, such as USB, HDMI, Ethernet, and more.
Is the APC SMX1500RMI2U suitable for home use?
Yes, the APC SMX1500RMI2U is suitable for both home and office use. Its robust power protection and battery backup functions are ideal for safeguarding home office equipment, networking devices, and electronics against power interruptions.
How long does the battery last on the APC SMX1500RMI2U during a power outage?
The battery runtime of the APC SMX1500RMI2U during a power outage depends on the load and power consumption of connected devices. Generally, it provides several minutes of backup power to allow safe shutdown or continued operation during shorter outages.
Are there any additional accessories needed for installation?
The bundle typically includes all necessary components for installation, such as mounting brackets for the UPS and necessary cables. Ensure to read the included setup guide for detailed installation instructions.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
