Frequent Ask Questions
What is included in the APC SMC1500IC-KENSDOCK Bundle?
The bundle includes the APC Smart-UPS SMC1500IC and the Kensington USB-C Dock.
What are the key features of the APC Smart-UPS SMC1500IC?
The APC Smart-UPS SMC1500IC features an intuitive LCD interface, a pure sine wave output, and high efficiency in online double conversion mode. It also includes network management capabilities, making it suitable for critical servers, point-of-sale, and other network devices.
What are the specifications of the Kensington USB-C Dock included in the bundle?
The Kensington USB-C Dock typically offers multiple ports including HDMI, USB-A, USB-C, Ethernet, and audio ports. It supports high-resolution video output and can provide power pass-through to charge your devices.
How do I connect the Kensington USB-C Dock to my devices?
You can connect the Kensington USB-C Dock to your laptop or compatible device using the USB-C port. Once connected, you can then attach various peripherals such as monitors, keyboards, and mice to the dock\'s available ports.
Is the APC SMC1500IC suitable for small businesses?
Yes, the APC SMC1500IC is ideal for small businesses as it provides reliable power backup and protection for critical devices, ensuring minimal downtime during power interruptions.
Does the APC Smart-UPS SMC1500IC have network management capabilities?
Yes, the APC Smart-UPS SMC1500IC features network management capabilities, allowing you to monitor and manage the UPS remotely through its network interface.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
