The APC WITG-QMSU62363-00 1 Year Struxureware Operations Agreement provides comprehensive support for 500 racks, ensuring next business day on-site service. This agreement includes a yearly preventive maintenance visit to maintain optimal system performance and reliability. Designed to enhance your operational efficiency, it addresses potential issues promptly, minimizing downtime and ensuring that your infrastructure runs smoothly. Trust APC’s expert services to keep your critical operations in top condition.
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What is included in the APC WITG-QMSU62363-00 service agreement?
This service agreement includes a 1-year Struxureware Operations license for 500 racks, next business day on-site support, and one annual preventive maintenance visit.
What type of support can I expect with the next business day on-site agreement?
With the next business day on-site agreement, APC guarantees that a certified technician will arrive at your location by the next business day to address any operational issues.
How often will preventive maintenance visits be conducted?
Under this agreement, one annual preventive maintenance visit is included to ensure your systems are running optimally.
Can I schedule additional preventive maintenance visits?
Yes, additional preventive maintenance visits can be scheduled separately. Please contact APC support for more information on adding extra visits.
What are the benefits of the Struxureware Operations license?
The Struxureware Operations license provides you with advanced tools for data center infrastructure management, enabling improved operational efficiency, energy use optimization, and reliable monitoring of equipment across 500 racks.
Who will perform the on-site support and maintenance visits?
All on-site support and maintenance visits are performed by certified APC technicians with expertise in data center management and Struxureware software.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
