Ensure your data center operations remain seamless and efficient with the APC WITG-QMSU58756-00 Struxureware Central Agreement. Designed for 25 nodes, this comprehensive package provides one year of next business day on-site support, guaranteeing expert assistance when you need it most. Benefit from an annual preventative maintenance visit to preemptively address potential issues, maximize system uptime, and optimize performance. With APC's commitment to excellence, you can focus on your business, knowing your critical infrastructure is in capable hands.
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The agreement includes 1-year support for 25 nodes of StruxureWare Central, next business day on-site service, and one annual preventive maintenance visit.
StruxureWare Central, now known as EcoStruxure IT, is a centralized management software designed to monitor and manage data center infrastructure, including power, cooling, and environmental elements.
The agreement covers up to 25 nodes.
The response time for the on-site service is the next business day.
The annual preventive maintenance visit includes a comprehensive check-up of the hardware covered under the agreement, ensuring optimal performance and identifying any potential issues before they arise.
Yes, the agreement can be renewed annually to continue receiving support and preventive maintenance services.
If you experience any issues, you can contact APC support, and a technician will be dispatched for next business day on-site service as per the agreement terms.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
