The APC WCAM1YR500 is a comprehensive Data Center Operation: Capacity software maintenance contract designed for one year, supporting up to 500 racks. It ensures your data center runs optimally by providing critical updates, feature enhancements, and access to expert technical support. This contract helps maintain peak operational efficiency, minimizes downtime, and secures your infrastructure investment, enabling your team to focus on strategic initiatives. Ideal for large-scale data centers, it guarantees sustained performance and reliability for your critical systems.
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The contract includes maintenance and support services for the Data Center Operation: Capacity software, which is applicable for up to 500 racks. This ensures that you get updates, bug fixes, and technical support throughout the year.
The maintenance contract provides ongoing software updates and improvements, which help optimize the performance and capacity planning of your data center operations. Technical support included in the contract offers assistance in resolving any issues efficiently.
This maintenance contract is ideal for data center administrators and IT teams managing large-scale data centers with up to 500 racks, who need consistent software support and updates to ensure smooth operations.
Yes, the software maintenance contract can be renewed annually. It is advisable to renew it before the end of the current term to ensure uninterrupted support and access to updates.
Support can be accessed through the official support channels provided by APC. This typically includes online support portals, email, and phone support, ensuring that you receive assistance when needed.
Yes, the prerequisite is that you must have an existing installation of the Data Center Operation: Capacity software, and it should be managing up to 500 racks as mentioned in the contract.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
