The APC WITEDS1YR-SP-08 is a 1-year on-site upgrade to your existing factory warranty, ensuring optimal performance and continuous protection for your equipment. This service provides the added benefit of IT Expert Enabled Dispatch Service, guaranteeing swift and professional technical support. With this upgrade, you receive prioritized troubleshooting and repair from seasoned experts, minimizing downtime and securing efficient operation. Enhance your peace of mind and maximize your system’s reliability with comprehensive coverage and expert care.
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The APC WITEDS1YR-SP-08 is a service upgrade that provides an additional year of on-site support, including dispatch of an IT expert, on top of your existing factory warranty.
The "IT Expert Enabled Dispatch Service" includes the dispatch of a certified IT professional to your site to troubleshoot and resolve technical issues with your APC equipment.
To request support, contact APC customer service with your service plan details. They will arrange for an IT expert to be dispatched to your site.
This service upgrade is specific to certain APC products. Please check with APC customer support to confirm if your product is eligible.
The on-site support provided under this service plan covers a period of one additional year beyond the standard factory warranty.
The service plan mainly covers reactive support where an IT expert is dispatched for troubleshooting issues. It may not include regular preventive maintenance.
You may be able to extend the service plan for additional periods subject to APC\'s terms and conditions. Contact APC for more information on extending your coverage.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
