Frequent Ask Questions
What is the TP-Link Mercusys Halo S12 2-Pack?
The TP-Link Mercusys Halo S12 2-Pack is a whole home mesh WiFi system that provides seamless and reliable WiFi coverage throughout your home. It uses AC1200 dual-band technology to ensure a high-speed connection.
How does the Halo S12 mesh system work?
The Halo S12 system works by using multiple units that connect to create a unified network. This ensures that you have a strong and consistent signal in every corner of your home as you move from room to room.
How many devices can the Halo S12 support?
The Halo S12 can support up to 100 devices, making it ideal for modern homes with smart devices, computers, phones, and other connected gadgets.
Is the setup process for the Halo S12 easy?
Yes, the setup for the Halo S12 is designed to be simple. The system comes with a mobile app that guides you through the installation process step-by-step, ensuring an easy and quick setup.
Do I need to replace my existing router?
No, you do not necessarily need to replace your existing router. The Halo S12 can be used alongside your current router or replace it, depending on your specific need for better coverage and performance.
Can I expand the system with additional units?
Yes, you can expand the Halo S12 system by adding more units to increase coverage and strengthen the network throughout larger homes or office spaces.
Does the Halo S12 have parental controls?
Yes, the Halo S12 includes parental controls that allow you to manage and monitor the internet usage of connected devices. You can set time limits, block inappropriate content, and more.
What security features does the Halo S12 offer?
The Halo S12 offers advanced security features including WPA/WPA2 encryption to protect your network from unauthorized access and other security threats.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
