Frequent Ask Questions
What are the key features of the Poly 2200-44500-019 VVX 500?
The Poly 2200-44500-019 VVX 500 features a 3.5" color touchscreen, HD voice quality, up to 12 line appearances, and integration with Skype for Business/Lync. It also supports Gigabit Ethernet, USB ports, and video conferencing capabilities.
How do I set up my Poly VVX 500 for Skype for Business?
To set up your Poly VVX 500 for Skype for Business, connect the phone to your network and power it on. Then, follow the on-screen instructions to sign in to your Skype for Business account using your credentials. Ensure your network settings are correct and the firmware is up-to-date.
Can the Poly VVX 500 be used with other communication platforms?
While the Poly VVX 500 is optimized for Skype for Business/Lync, it can also be configured to work with other SIP-based communication platforms. Refer to the user manual for detailed configuration instructions.
What is the display size and resolution on the Poly VVX 500?
The Poly VVX 500 features a 3.5-inch TFT color display with a resolution of 320 x 240 pixels.
Does the Poly VVX 500 support video calling?
Yes, the Poly VVX 500 supports video calling when connected to an external USB camera, such as the Polycom VVX Camera.
How can I update the firmware on my Poly VVX 500?
You can update the firmware on your Poly VVX 500 by navigating to the phone\'s settings menu, selecting \'Software Update,\' and following the on-screen prompts. Ensure your phone is connected to the internet during this process.
Can I use a headset with the Poly VVX 500?
Yes, the Poly VVX 500 has a dedicated headset port and is compatible with most wired and wireless headsets. It also supports Electronic Hook Switch (EHS) for remote answering.
What type of Ethernet does the Poly VVX 500 support?
The Poly VVX 500 supports Gigabit Ethernet for high-speed network connectivity.
How many programmable line keys does the Poly VVX 500 have?
The Poly VVX 500 has 12 programmable line keys, allowing for multiple lines and extensions to be configured.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
