Frequent Ask Questions
What type of headset is the Poly 84692-01 CS520?
The Poly 84692-01 CS520 is an over-the-head (binaural) wireless DECT headset designed for enhanced comfort and premium audio quality.
How does the binaural design benefit users?
The binaural design covers both ears, providing better sound immersion and allowing users to focus more effectively on their conversations by reducing background noise.
Which devices are compatible with the Poly 84692-01 CS520 headset?
The Poly 84692-01 CS520 headset is compatible with a range of desk phones. It\'s recommended to check specific compatibility with your device model.
Is the Poly 84692-01 CS520 headset wireless?
Yes, the Poly 84692-01 CS520 is a wireless headset that uses DECT technology to provide a reliable and secure wireless connection.
What is the range of the wireless connection for the CS520 headset?
The wireless range of the CS520 headset can extend up to approximately 350 feet (107 meters) from the base unit, depending on the environment.
How long does the battery last on the Poly 84692-01 CS520 headset?
The battery life of the CS520 headset can last up to 9 hours of talk time on a single charge.
Does the CS520 headset have noise-canceling features?
Yes, the CS520 headset includes a noise-canceling microphone that helps reduce background noise, ensuring clearer communication.
Can I adjust the fit of the CS520 headset?
Yes, the CS520 has an adjustable headband and cushioned ear pads to provide a comfortable fit for extended use.
Does the Poly 84692-01 CS520 come with a base station?
Yes, the CS520 comes with a base station that serves as a charging dock and controls for the headset, making it easy to manage calls.
Can I use the Poly 84692-01 CS520 headset for conference calls?
Yes, the CS520 is suitable for conference calls, providing clear audio quality and comfort for extended discussions.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
