Frequent Ask Questions
What is FortiGate Cloud / FortiAP Cloud - MultiTenancy Account?
FortiGate Cloud / FortiAP Cloud - MultiTenancy Account is a service designed for Managed Service Providers (MSPs) to create and manage multiple sub-accounts within a centralized management interface.
What are the main features of the FortiGate Cloud / FortiAP Cloud - MultiTenancy service?
The MultiTenancy service includes centralized management, detailed reporting, advanced security insights, simplified deployment processes, and the ability to manage multiple sub-accounts.
How does the MultiTenancy functionality benefit Managed Service Providers?
It allows MSPs to efficiently manage multiple clients\' networks under a single umbrella account, providing streamlined operations, enhanced visibility, and improved security handling.
How many sub-accounts can be created within one MultiTenancy account?
The number of sub-accounts that can be managed varies depending on the specific needs and licensing provisions of the MSP.
Is it possible to manage both FortiGate and FortiAP devices through this service?
Yes, the service allows for the management of both FortiGate and FortiAP devices, providing comprehensive control and monitoring capabilities across different network elements.
Does the service provide reporting and analytics?
Yes, the MultiTenancy service offers detailed reporting and analytics to help MSPs monitor performance, identify issues, and optimize security across all sub-accounts.
What kind of support is available for users of the FortiGate Cloud / FortiAP Cloud - MultiTenancy service?
The service typically includes access to technical support resources, including documentation, help guides, and professional support channels to assist with any issues or inquiries.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
