Frequent Ask Questions
What is the Fortinet FWF-50E-BDL?
The Fortinet FWF-50E-BDL is a security appliance that includes the FortiWiFi-50E hardware along with one year of 8x5 FortiCare and FortiGuard Unified Threat Management (UTM) Protection.
What is included in the Fortinet FWF-50E-BDL package?
The package includes FortiWiFi-50E hardware and a one-year subscription to 8x5 support and FortiGuard UTM Protection services.
What type of support is provided with the 8x5 FortiCare?
8x5 FortiCare provides technical support from 8 AM to 5 PM, five days a week, along with access to firmware updates and upgrades.
What does FortiGuard Unified Threat Management (UTM) Protection offer?
FortiGuard UTM Protection includes services like antivirus, web filtering, application control, intrusion prevention, and email filtering to safeguard your network from various threats.
Can the FortiWiFi-50E be used in a small business environment?
Yes, the FortiWiFi-50E is well-suited for small businesses and branch offices, providing comprehensive security and wireless connectivity.
Is the FortiWiFi-50E easy to set up and manage?
Yes, the FortiWiFi-50E is designed to be user-friendly with a web-based interface that simplifies setup and management.
What kind of wireless capabilities does the FortiWiFi-50E offer?
The FortiWiFi-50E offers dual-band 802.11ac Wi-Fi, providing reliable wireless connectivity for your devices.
Can the FortiWiFi-50E handle multiple users and devices?
Yes, the FortiWiFi-50E is capable of handling multiple users and devices, making it ideal for small to medium-sized networks.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
