Frequent Ask Questions
What is the APC Galaxy VS UPS 30kW used for?
The APC Galaxy VS UPS 30kW is used to provide reliable power protection for critical applications, such as data centers, industrial processes, and critical infrastructure.
What are the key features of the APC Galaxy VS UPS 30kW?
Key features include a modular and scalable design, a 400V output, 2 internal 9Ah smart modular battery strings (expandable to 4), and start-up service option (5x8).
Can the APC Galaxy VS UPS 30kW be expanded?
Yes, the UPS comes with 2 internal 9Ah smart modular battery strings and is expandable to 4 battery strings for increased runtime.
What type of environments is the APC Galaxy VS UPS 30kW suitable for?
The APC Galaxy VS UPS 30kW is suitable for IT environments, data centers, industrial facilities, and other critical environments requiring consistent and reliable power.
How is the APC Galaxy VS UPS 30kW installed?
The UPS is designed for easy installation with a start-up service included, which ensures a reliable setup performed by certified experts.
What is the voltage rating of the APC Galaxy VS UPS 30kW?
The voltage rating of the UPS is 400V, which is suitable for various high-voltage applications.
What are the battery specifications for the APC Galaxy VS UPS 30kW?
The UPS includes 2 internal 9Ah smart modular battery strings, which are expandable to 4 strings, providing flexibility and extended runtime capabilities.
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When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
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While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
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Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
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Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
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We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
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We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
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If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
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Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
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