Frequent Ask Questions
What is the APC SRT5KRMXLW-HW-ASU Smart-UPS SRT 5000VA?
The APC SRT5KRMXLW-HW-ASU Smart-UPS SRT 5000VA is a high-density, double-conversion, online uninterruptible power supply (UPS) designed for critical servers, voice/data networks, medical labs, and light industrial applications.
What are the main features of the APC SRT5KRMXLW-HW-ASU Smart-UPS SRT 5000VA?
Key features include high online efficiency, scalable runtime with modular battery packs, LCD display for status updates, and network management capabilities for remote management.
What is the input and output voltage for this UPS?
The APC SRT5KRMXLW-HW-ASU operates with an input voltage of 208/230V and provides an output voltage of 208/230V.
Does it support hot-swappable batteries?
Yes, the UPS supports hot-swappable batteries, allowing users to replace batteries without powering down the connected equipment.
How can I monitor and manage the UPS remotely?
The UPS comes with network management features, including an Ethernet port for remote monitoring and management through a web interface or SNMP.
Can I expand the runtime of the UPS?
Yes, the runtime can be expanded by adding external battery packs. The modular design supports multiple battery packs to increase backup time.
What is WSTRTUP-SU-05?
WSTRTUP-SU-05 is an optional start-up service offered by APC, which includes professional installation and configuration of the UPS to ensure proper operation and integration into your power infrastructure.
Is there an in-built LCD display for status monitoring?
Yes, the unit includes an LCD display that provides real-time operational information, alarms, and troubleshooting assistance in multiple languages.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
