Frequent Ask Questions
What is the APC WADVPRIME-PD-50 (1) Year Advantage Prime Service Plan?
The APC WADVPRIME-PD-50 is a one-year service plan designed for an InfraStruxure 60kVA / 150kVA PDU. It offers enhanced support and service options to ensure optimal performance and reliability of your power distribution unit (PDU).
What kind of support is included in the Advantage Prime Service Plan?
The Advantage Prime Service Plan includes a range of support services such as preventive maintenance, remote monitoring, on-site repair services, and technical support. It is designed to maximize system availability and performance.
How does preventive maintenance within this service plan work?
Preventive maintenance includes scheduled visits from certified technicians who will inspect, clean, and test your equipment to ensure it is functioning optimally. This can help identify potential issues before they become critical problems.
Is remote monitoring included in the APC WADVPRIME-PD-50 service plan?
Yes, the plan includes remote monitoring services which enable continuous surveillance of the PDU’s performance and health. This can provide real-time alerts and proactive issue resolution.
What benefits does on-site repair provide with the Advantage Prime Service Plan?
On-site repair services include prompt dispatch of certified technicians to your location to troubleshoot and resolve issues. This minimizes downtime and ensures quick restoration of service.
Who can I contact for technical support under the APC WADVPRIME-PD-50 plan?
The service plan includes access to a dedicated technical support team that you can reach out to for expert assistance and troubleshooting. They are available to help resolve any issues and answer technical questions.
What type of equipment does the service plan cover?
The service plan specifically covers InfraStruxure 60kVA / 150kVA PDUs.
How often is preventive maintenance scheduled?
Preventive maintenance is typically scheduled annually; however, the frequency may depend on specific needs and operational conditions of your PDU.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
