Frequent Ask Questions
What is included in the APC WADVPLUS-PD-20 Service Plan?
The APC WADVPLUS-PD-20 Service Plan includes a one-year Advantage Plus Service Plan specifically for a 5U Rack Distribution Panel. The plan provides access to expert support, on-site assistance, preventative maintenance, and 24/7 active monitoring services to ensure the reliability and efficiency of your power distribution unit.
How do I contact support for the APC WADVPLUS-PD-20 Service Plan?
You can contact APC\'s customer support via phone or email. The specific contact information is usually provided in the service plan documentation that you receive upon purchase. Their technical support team is available 24/7 to assist with any issues or questions you might have.
What are the benefits of the Advantage Plus Service Plan?
The Advantage Plus Service Plan provides several key benefits, including reduced downtime through faster response times, preventive maintenance to avoid future issues, professional and timely support, and consistent system performance for the 5U Rack Distribution Panel.
How often is preventive maintenance performed under this service plan?
Preventive maintenance for the APC WADVPLUS-PD-20 Service Plan is typically scheduled once per year. The exact timing can be arranged based on your operations and needs to minimize disruption and ensure continuous optimal performance.
Does the APC WADVPLUS-PD-20 Service Plan cover parts and labor for repairs?
Yes, the service plan generally covers both parts and labor for repairs that are part of the maintenance and support agreement. For any replacements or repairs required, trained technicians ensure that the correct components are used and installed properly.
Is 24/7 remote monitoring included in the APC WADVPLUS-PD-20 Service Plan?
Yes, 24/7 remote monitoring is included. This ensures that any potential issues are identified and addressed promptly, leading to higher system reliability and uptime for the 5U Rack Distribution Panel.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
