Frequent Ask Questions
What is the APC WADVPLUS-MW-09 Service Plan?
The APC WADVPLUS-MW-09 is a 1-year Advantage Plus Service Plan designed specifically for one Symmetra MW 400kVA unit. It provides professional services including maintenance, technical support, and proactive monitoring to ensure the optimal performance of your power protection system.
What are the included features of the service plan?
The service plan includes scheduled preventive maintenance visits, 24/7 technical support, remote monitoring, and emergency on-site response services by certified APC field service engineers.
Who can benefit from this service plan?
The service plan is ideal for businesses and data centers using a Symmetra MW 400kVA unit, ensuring uninterrupted power supply and minimizing potential downtime.
How often is preventive maintenance performed under this plan?
Preventive maintenance is typically performed annually. The visit schedules can be customized based on the specific requirements and operational criticality of the customer\'s equipment.
Is remote monitoring included in the service plan?
Yes, the service plan includes remote monitoring to help detect and resolve issues proactively before they can affect the overall system performance.
What kind of technical support is provided?
The service plan provides 24/7 technical support, including phone and online assistance, to address any technical issues or queries related to the Symmetra MW 400kVA unit.
What happens if there is an emergency problem with my Symmetra MW 400kVA unit?
In the event of an emergency, the service plan includes rapid on-site response by APC certified engineers to address and resolve any critical issues promptly and efficiently.
How can I schedule a preventive maintenance visit?
You can schedule a preventive maintenance visit by contacting APC\'s customer service or support team. They will coordinate with you to arrange a convenient time for the service to be performed.
Enjoy Peace of Mind with Our 12-Month Warranty and Hassle-Free Returns
Warranty Benefits You Can Count On:
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
Our Promise of Quality:
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Comprehensive Protection:
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Flexible Returns for Your Convenience:
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Trust and Satisfaction:
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
Delivery Information
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
Convenient Delivery to Your Doorstep:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
Flexible Delivery Timing:
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
Peace of Mind During Transit:
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
Quick Resolution for Delivery Issues:
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Handling Unforeseen Delays:
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
