{"product_id":"opengear-om1204-4e-glb-4-port-serial-console-server-2x-1gbe-straight-pinout-global-1-yr-foundation-support","title":"OPENGEAR OM1204-4E-GLB | 4-Port Serial Console Server, 2x 1GbE, Straight Pinout, Global, 1 Yr Foundation Support","description":"The Opengear OM1204-4E-GLB is a compact, rack-mountable console server from the Operations Manager 1200 series, delivering 4 serial ports with straight RJ45 pinout and dual 1GbE network interfaces for resilient out-of-band management of distributed IT and network infrastructure. Designed for enterprise branch offices, remote sites, and edge deployments, it provides secure, always-on access to connected devices even when the primary network is unavailable — ensuring your team can reach, remediate, and recover critical infrastructure from anywhere. \u003cbr\u003e\u003cbr\u003eThis listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM1200-1YR), sold together with the hardware as a mandatory bundle. Foundation Support delivers 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal, with initial response times of up to 15 minutes via portal and 30 minutes via email. Critical (Priority 1) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Ongoing firmware and software updates are included throughout the support term, with a 95% SLA compliance target. Order direct from iptrading.com.au — Australian-owned and operated since 2001.","brand":"OPENGEAR","offers":[{"title":"Default Title","offer_id":63446594126193,"sku":"OM1204-4E-GLB","price":0.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0894\/3665\/1889\/files\/om1200_angle_antennae-2.png?v=1776206806","url":"https:\/\/www.iptrading.com.au\/products\/opengear-om1204-4e-glb-4-port-serial-console-server-2x-1gbe-straight-pinout-global-1-yr-foundation-support","provider":"IP Trading Pty Ltd","version":"1.0","type":"link"}