Product Name
Fortinet FortiCare 24X7 Comprehensive Support
Product Description
The Fortinet FortiCare 24X7 Comprehensive Support is an extended service agreement designed for FortiSwitch-448D-FPOE. It offers customers round-the-clock access to mission-critical support, including online ticket access, online chat, and telephone support at any hour. This plan is essential for sustaining high levels of availability through its advanced hardware replacement RMA benefit.
Key Features
- 24/7 access to support
- Online ticket access and chat support
- Telephone support available anytime
- Advanced hardware replacement RMA benefit
- Designed specifically for P/N: FS-448D-FPOE
Technical Specifications
- Type: Extended service agreement (renewal)
- Service Duration: 1 year
- Response Time: Next Business Day (NBD)
- Service Included: Advance parts replacement
- Location: Shipment
Frequent Ask Questions
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What devices are covered under this service agreement?
This service agreement is specifically designed for the FortiSwitch-448D-FPOE.
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What type of support is included in the 24X7 Comprehensive Support?
It includes online ticket access, chat support, and 24/7 telephone support.
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How does the advanced hardware replacement work?
Customers benefit from an advanced hardware replacement RMA, ensuring minimal downtime.
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What is the response time for support requests?
The service guarantees a next business day response time.
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Is this service agreement renewable?
Yes, it is an extended service agreement that can be renewed annually.
Experience Excellence with IP Trading:
Dedicated Support
- Dedicated Account Manager for seamless assistance
- Facilitated interaction with preferred vendors
- Shielding from time-consuming follow-up calls
Easy Access
- Direct access to decision-makers
- Flexible and entrepreneurial approach
Comprehensive Offering
- Project design, product sourcing, and implementation
- Specialized solutions and expert procurement services
- Catalogue of suppliers covering wired and wireless IT and OT networks, Network and Data security, network management, Servers, storage, Unified Communication, Power Quality Assurance
Efficiency Unleashed
- Access to presales experts
- Assistance in building solutions
- Optimal price negotiation and contract management
Why IP Trading?
- Proven Expertise
- 20 years of industry experience
- Expert teams in technical sales, sourcing, logistics, finance, and account management
- Exclusive dedication to supplying ICT products and solutions
Clientele
- Trusted by Federal, State, and Local Government departments
- Preferred partner for Not-For-Profit organizations and public and private companies of all sizes
Accreditations
- Registered supplier on the Australian Government’s DTA Hardware Marketplace
- Prequalified Supplier to the NSW Government Advanced ICT Services Scheme
- Accredited by QAssure in Queensland
Client Base
- Trusted by renowned entities across various industries
- Privacy-respected. References available upon request
